Return Policy


“Just put your order number Please contact us if you need a change of your order after your status changed to shipped.”

  • Fill in

    Fill in RMA (Return Merchandise authorization) form

  • pack

    With RMA form and attach the shipping label

  • ship

    Drop off the package in any UPS location

You are welcome to return any product within 45 days of being purchased. However, our return policy is divided into two parts. The first is the partial return policy. If you request a partial return, the partial return amount will be given to Store Credit(BAI Rewards Credit) at VITAbai.com and the Bai Credit that you used will not be returned. Second, if you request a full refund, you will receive a full refund within 14 days of processing (The returned BAI Rewards Credit, Cashback Rewards Credit will be returned to your account.)

How Do I Return An Item or Order?

 Log in to your Vitabai account via entering your current e-mail address and password here.

Write your RMA number on the outside of your package and mail it to

VITAbai
Attn: Returns
240 Humphrey st
Englewood, NJ 07631
USA

VITAbai is not responsible for shipping and managing on returned items.

What Is The Address To Return Products?

 VITAbai.com
Attn: RETURNS
240 Humphrey st, Englewood NJ 07631, USA

You can return any item within 45 days of buy for a full refund of the rate you paid for the item.

How Do I Return A Product?

Please observe the steps below to start an RMA:

Sign in to your VITAbai account

Click Here for the "Refunds/Returns"

Only orders with "Delivered" Status and within 45 days of being purchased can be processed for return/refund.

You can also chat with a qualified customer service representative or send us an email and we’ll be glad to help.

Where Can I Find The Refunds/Returns Button?

 Please notice that only orders with "Delivered" Status and within 45 days of being purchased can be processed for return/refund.

You can also chat with customer service representative or send us an email to support@vitabai.com and we’ll be glad to help.